Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, with all original packaging and seals intact. You’ll also need the receipt or proof of purchase.

Important: For hygiene and safety reasons, we cannot accept returns on intimate products that have been opened or used.

To start a return, please contact us at hi@intimatify.com with your order number. Returns must be sent to the following address:

5830 E 2nd St, Ste 7000 #37891
Casper, WY 82609
United States

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hi@intimatify.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
The following items cannot be returned:

  • Intimate products that have been opened or used (for hygiene reasons)
  • Personal care goods
  • Custom or personalized products
  • Sale items
  • Gift cards

Exchanges
The fastest way to ensure you get what you want is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-day cooling-off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must still be unused, in its original packaging with seals intact, and you will need proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at hi@intimatify.com.